FAQ

F.A.Q’s

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  • 1. I have done my own artwork, what file format can I supply it in?
     

    Congratulations on reaching this stage in your project! It is exciting to see it coming together on the computer screen, and the next step is to get it to us so that we can print it and make your project real!

    We accept the following common file formats:

    • PDF
    •  EPS / AI
    •  JPEG (for images only)
    •  TIFF (for images only)
    •  DOC / DOCX

     

    You can email your file to us (Please ensure files are no larger than 10MB) or if you have a larger file, please consider the use of a free external File Transfer site like Dropbox or WeTransfer.

    Please note: we cannot guarantee the consistency of artwork that has been created in Microsoft programs such as WORD or EXCEL, fonts and colours can appear slightly different. To ensure consistency, it is best to provide a PDF of your project.

    If you don't know what file format you have, or how to create your file, contact us and we can help.

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  • 2. How long will my project take to print?
     

    It can be very exciting once you have finished and approved the artwork for your project and now you just want to get it out there and distribute, display or start using your job. Lots of factors can affect how quickly your job is printed:

    • Quantity
    •  No. of colours
    •  Finishing
    •  Stock selection
    •  Artwork correction
    •  Demand

     

    If you have a deadline, you will need to ensure that you advise us as early as possible so that we can factor this into our schedule.

    Please note: In some instances it may be possible to get a short run of your job supplied so you can get started immediately with the balance of your order being supplied at a later date, however this will depend on the type of job you have. Contact us to see if this option is available to you.

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  • 3. Why is the colour of my logo different on screen than when it is printed?
     

    We understand that you have spent a lot of time and effort fine-tuning your artwork to get it looking just right, however it is important to understand that what you see on screen, in terms of colour and tone, will likely appear differently when printed.

    What you see on your HDTV, computer monitor, smart phone or tablet is an RGB display. The letters RGB stand for the colours that are used to display the image on your screen: Red, Green and Blue. The pixels in your screen blend those three colours of light together to achieve the resulting myriad of tones, shades and hues you enjoy. Because the colours are made from combined light, all three together make white. On the other hand, the absence of each colour means no light, and, you guessed it—black!

    Alternatively, the output of most inkjet printers and digital copiers is referred to as CMYK, which represents the colour pallet they use to render images: Cyan, Magenta, Yellow and blacK. With most printers, white is derived by the paper itself, while black is either black ink, or the combination of all of the colours.

    Currently, there is no definitive way to ensure exact colour matching between all screens and printers, however there are some tips to help make things a bit less difficult when setting up your artwork / screen imagery to coincide with printed media:

    • If you need exact colour matching for logos or branding, use Pantone®
    • If your main concern is a wonderful printed project, do not worry about what you see on screen. Ensure you are supplying us with the best quality artwork / logo files that you can, and trust that we will reproduce them beautifully.
    • Talk to us first. We understand colour and can help you determine the best colour options for the type of work you are printing.
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  • 4. Can I see a proof before printing?
     

    In short - YES!

    Whether the final colour is of concern, how your project will look on a certain stock, if the shape or size is correct or even if you prefer to just look over all the final details in person, rather than on a computer screen, we can let you see before your job goes to print and is completed.

    Please note that additional costs and time delays may be incurred with having a final proof prior to print, and this may affect your deadline or budget. Please discuss with us as soon as you can, if you think you will need a final proof and how it might affect your job.

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  • 5. Will my logo look the same on my brochures as it does on my stationery?
     

    This will ultimately depend on how each of your projects were / are being printed.

    Often, stationery such as letterheads and envelopes are printed in only 1 or two colours, and can be a Pantone® (PMS) colour.

    Brochures, which often will include photos, backgrounds and multiple colours for visual effect, are printed "full colour" or CMYK.

    This will mean that your logo will most likely look different on each project as different kinds of inks/colours are being used to reproduce your brand.

    If you have a logo or brand that you simply must have consistent throughout all of your brochures / stationery, please be sure to mention when contacting us to print your project. This may determine the type of stock, number of inks used, special treatments applied (i.e. gloss coatings etc).

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Have a different question than one here? Feel free to ask us, we are happy to answer any question you have about printing your next project.